Advice on the take-off of a demand response electricity market with smart meters Ref. C11-RMF-36-03, 1 December 2011
With this Advice, CEER aims at enhancing the implementation of demand response with household customers and small and medium sized businesses. We seek to describe the roles and responsibilities for different market actors in order to realise demand response. We also list what we regard as prerequisites for performing demand response.
The Draft Advice was issued for public consultation in May 2011. To view the consultation documents, please click here
Benchmarking Report on the roles and responsibilities of NRAs in customer empowerment and protection as of 1st January 2011 Ref. C11-CEM-46-03, 11 October 2011
This Benchmarking Report describes the current situation and highlights activities of the NRAs, including their work with the industry, consumer organisations and public authorities. Moreover, it provides information and figures on the resources upon which NRAs rely in the following activities: informing consumers, handling complaints/disputes, promoting energy savings/smart use of energy and protecting vulnerable customers.
Status Review of the Implementation of the GGP on Complaint Handling, Reporting and Classification as of 1 January 2011 Ref. C11-CEM-45-03, 5 September 2011
This Status Review is a follow-up to the ERGEG Guidelines of Good Practice on Complaint Handling, Reporting and Classification (E10-CEM-33-05) and seeks to establish whether the recommendations that were proposed are being implemented in the CEER member countries.
ADR practices: case studies. Update to Annex 2 of GGP on Customer Complaint Handling, Reporting and Classification Ref. C11-RMC-48-03, 6 June 2011
CEER document on country cases regarding Alternative Dispute Resolution (ADR) in the energy sector. This report is an Update to Annex 2 of ERGEG GGP on Customer Complaint Handling, Reporting and Classification, released in June 2010. To view the consultation documents of the GGP, please click here.
CEER submission to European Commission Consultation on Alternative Dispute Resolution (ADR) Ref. C11-RMC-46-03, 8 March 2011
European energy regulators welcome the opportunity to contribute to the Commisson's work on ADR. The CEER response underlines the regulators' views as regards energy consumers - focusing on our recommendations on complaint handling and dispute resolution from the ERGEG 2010 GGP on complaint handling, reporting and classification (ref. E10-CEM-33-05).