4th Citizens' Energy Forum

26-27 October 2011



Lord Mogg's speech

Status Review of the implementation of the GGPs on Complaint Handling, Reporting and Classification
Mrs P. de Suzzoni and Mrs M. Pavlova

CEER draft advice on price comparison tools
Mr D. Van Evercooren

Benchmarking Report on roles & responsibilities of NRAs in customer empowerment and protection as of 1st January 2011
Mrs G. Utili and Mrs K. Gallo

Guidelines of Good Practice on Retail market design with a focus on supplier switching and billing
Mrs E. Kahl and Mr S. Gras

Final Guidelines of Good Practice on regulatory aspects of smart metering
Mrs K. Kavanagh

CEER Draft Advice on the take-off of a demand response electricity market with smart meters
Mrs M. Liikanen