National Regulatory Authorities (NRAs) have the duties to exercise monitoring activities at national and EU level to ensure competitive and well-functioning retail energy markets with empowered consumers. These duties include monitoring the level of transparency of retail prices, the level and effectiveness of market opening and competition, monitoring to ensure that EU energy consumer rights are effective and enforced.

NRA staff need expertise to carry out these monitoring activities at national level. While it is useful for NRA staff to understand the aims and features, methodologies and approaches in retail market monitoring from other countries, they also need to be updated on the new retail market design in Europe with the implementation of the Clean Energy Package, the European New Consumer Agenda to empower consumers in the green transition and the new challenges for regulators.

Designed for: 

Experts from NRAs with previous experience in retail market monitoring in electricity and gas and consumer protection and empowerment. Other experts from European Institutions (ACER, European Commission) are also invited to attend.

Course structure:

  • A series of online classes which give the participants the opportunities to participate in interesting presentations, discussions and exchanges with the trainers and other participants via an interactive online training platform.
  • Access to interesting literature review and reading materials on the topics addressed in the course.
  • Interesting exercises and course work that participants need to prepare in advance to contribute to the online debates during the online classes. 

Course schedule:

  • Week 1: Literature review and course preparation: ideally 15 - 22 March 2021.
  • Week 2: Three Online Sessions:

Online Class 1: 13:00 - 16:00 (CET) on 22 March 2021.

Online Class 2: 13:00 - 16:00 (CET) on 23 March 2021.

Online Class 3: 13:00 - 16:00 (CET) on 24 March 2021.

Online platform used: GoToTraining.

Programme overview:

  • Review the legal framework and objectives of the Clean Energy Package, the European New Consumer Agenda to empower consumers in the green transition and the new challenges for regulators.
  • Exchange some good practices of retail market monitoring and monitoring of consumer protection and empowerment measures at the European and national level, covering national experiences from different countries.
  • Apply the practical tools to carry out the monitoring tasks of their retail markets and ensuring the implementation and compliance of the consumer protection and empowerment measures.
  • Examine the case studies on protection of vulnerable consumers during the COVID-19 crisis as well as practical example of protection of vulnerable consumers via setting supply prices and appointment of a supplier of last resort.
  • Shed light on approaches on how to use different indicators and metrics to self-assess the well-functioning retail market which can be used beyond the legal provisions.
  • Participate in interesting discussions and course work to apply learning from these issues.

Course Director: Mr Deniz Erdem, BNetzA, Co-Chair CEER Monitoring Retail Markets Work Stream
Course Advisor: Prof. Monica Giulietti, University of Loughborough, Member of CEER Training Academy Advisory Board

What did participants say about the previous CEER Market Monitoring Training?
"The training met my expectations. The length was good enough and the presenters shared good insights into their monitoring activities".  
"I am very satisfied. Everything was great and I learned a lot".

Draft Programme CEER Online Specialised Training on Retail Market Monitoring and Consumer Protection